Questions? Feedback? powered by Olark live chat software

benefits of chatbots

Join the chatbot revolution!

There are many benefits to implementing a chatbot within your contact center, most of which directly and positively impact on the end-customer.

the evolving chat bot

Introduction

Chat bot technology is being driven at a revolutionary pace. Yesterday’s chat bot provider is already obsolete, and today’s chat bot provider faces a juggernaut of competition the likes of which the technology world has never seen. Chatbot platforms are rapidly becoming commoditized as there are so many players with little to no differentiation. The next generation of chat bots will belong to the “Big Six” – Google, Amazon, Facebook, Microsoft, Apple and IBM.

voice to digital transition

How digital can enhance traditional voice communication

As an increasing number of customers are moving to digital channels, voice remains extremely popular. Combining digital with voice can give your customer service center a competitive advantage.

rpa vs bpm what is the difference

Keeping it in the family

RPA and BPM display a lot of similarities, and as such are often confused with one another. They are certainly members of the same family, though they could not ever be called identical twins.