The Better Way to Automate Customer Experience

Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of Workforce Engagement Management beyond traditional agent management functions…Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes.

The customer service specialist. Jacada is enabling business process improvement for its clients through intelligent customer engagement solutions that combine automation, AI, and analytics -- the HFS’ Triple-A Trifecta...Jacada customers tout the flexible and customizable nature of its products. They also appreciate its specialized focus on CX and the benefit of RPA coupled with conversational AI for smarter bots particularly for self service.

Jacada’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.