Questions? Feedback? powered by Olark live chat software

Autonomous Customer Experience

If cars are becoming autonomous, why can't customer service?

Jacada offers Customer Service Software for the Customer Service Industry that drives autonomy in contact center operations and customer experience. Supporting all channels and systems deployed in high volume contact centers to low volume call centers, these are designed to improve customer self-service and agent-assisted service . Each solution can be deployed as a standalone or incorporated as part of a suite through the Automation Platform we refer to as “Jacada Interact.”

Self-ServiceFor customer self-service, we develop solutions that guide your customers through a digital support experience that they can access on the web, mobile apps, phone, or any other communication channel. This ensures that your customers have access to the help they need, at the time they need it, without involving a call center agent. An AI Chatbot, or Intelligent Assistant for the customer, acts as a personalized digital helper for all of their service needs.

Assisted-ServiceOn the agent side, we focus on freeing the call center agent from managing systems while they are interacting with customers. Agents should focus on the customer, not the system. This is accomplished by deploying contact center solutions that unify their desktop applications, provide contextual guidance, and automate processes or tasks. In addition, an Agent Assistant or Chatbot for the agent can answer their questions, guide an agent to the next best action during an interaction, automate redundant processes, and much more.

Select the solution below that interest you to learn more.

On Demand Webinar
Call Center Automation: How Customer Service RPA is Shaping the Industry with guest speaker, Craig Le Clair of Forrester Research. View Replay
All Channels
Phone Website Chat Mobile App Social Email Video Smart Speaker

Self Service

Jacada Solutions Portfolio

Assisted Service

Self
Service

Assisted
Service

All Systems
CRM Scheduling Support Orders Sales Tracking Knowledgebase Feedback

About Jacada Autonomous Customer Experience "CX"

Every day our world becomes more and more autonomous. The effort required to accomplish everyday tasks is diminishing. The way me manage our homes, find information, and even the way we start our day.

We’ve come to expect a certain level of frictionless interaction in regards to the things that we do; as well as the way that we communicate. Autonomous is defined as independently operating and lacking the need for human control or intervention.

Now, with the comprehensive and innovative suite of products available from Jacada the customer experience is too - becoming. AUTONOMOUS.

Testimonials

Humana - Visual IVR Results

Geeta Wilson, Vice President, Consumer Experience - Enterprise Transformation speaks about Humana and Jacada Visual IVR.

See More Testimonials

Jacada Solutions Empower
the World's Most Trusted Brands

  • Nationwide logo
  • DirecTV logo
  • Cox logo
  • Priceline logo
  • Telefonica logo
  • Blue Cross Blue Shield logo
  • Capita logo
  • AIG logo
  • E-On logo
  • Georgia Natural Gas logo
  • HOT logo
  • Leumi Card logo
  • Liberty mutual logo
  • Vodafone logo
  • O2 logo
  • Manulife Financial logo
  • Turk Telekom logo
  • UBS logo

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.