9
Dec
Masterclass Series for Intelligent Automation Planners
Survive and Thrive in 2021 With an Employee-First Automation Strategy
Be A hero To Your Customers
It's challenging to deliver great customer service today.
Help your customers and employees with the power of automation.
Automation Software Trusted By Customer Service Leaders
You work too hard to be the company that’s "Hard to deal with"
We hear you. It's complicated...
System
19
number of applications agents access to support customers
Knowledge
91%
of customers would use a personalized and actionable knowledge base
PROCESS
8/10
agent activities should be automated
Channel
8%
of businesses have all channels connected
Robotic Automation and AI are forecasted to be the go-to model to future-proof your customer experience.
CX Benchmark Report 2019
There's a better way to serve
Customer Service Automation to the rescue
Deliver Multiexperience
Intelligent Virtual Agents on Any Channel, Any Modality
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Reimagine CX With the Power of Automation
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Empower your
Employees
Smart Agent Assistants that Guide, Automate and Unify
Hyperautomate the Experience
Personalized Customer Experience through End to End Automation
Make Intelligence
Actionable
Knowledge & Insights raised to the power of Automation
Previous
Next
Time to rescue your customers from complexity and become a hero. Let's get started.
Bots for Customers
Embrace Multiexperience.
Engage Your Customers Where They Are.
Bots for Employees
Unburden Your Employees with Bots that Guide, Automate, Assist & Unify their Workspace.
Customer Heroes
Customer Service Automation in Action
Deliver
Multiexperience
Multiexperience
Insurance
- Multimodal voice and visual bot at the IVR
- Cuts 50% of Customer Effort for assistance requests
- Increases End-to-end Self-Service Rate by 13%
- Reduces AHT by 11%
Hyperautomate the Experience
Telecom
- RPA launches 50+ Apps in context to help agents focus on customers
- End-to-end automation of Redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
Make Intelligence Actionable
Logistics
- Chat bot on Web Site
- Cuts 70% of email and 40% of calls requiring Agents
- Where is my order? Why is it late? What should I do now?
- Personalized answers that resolve problems
Empower Your Employees
Banking
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ Credit Unions for 100+ Processes across Multiple Core Banking platforms
