The Better Way to Automate Customer Experience

Learn how to simplify your customer experience in weeks not months, with advanced AI and low code automation.

Jacada is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.

Amardeep Modi, Practice Director

Automate Your Contact Center #LIKEABOSS

Assist customers and contact center agents in real-time with the power of multimodal AI and RPA.

Customer Assist

Boost self-service adoption with multimodal customer assistance

Agent Assist

Battle contact center complexity with real-time agent assistance

Get Started With Contact Center Automation

Why rip and replace your tech stack, when you can harmonize silos and elevate your CX?
Yes, it can be done. Get up and running in weeks.

Guide

Guide customers and employees to the help they need during the moments that matter

Automate

Automate manual tasks for employees and deliver effortless customer self-service

Innovate

Assist customers and employees in real-time with advanced multimodal AI and RPA

Why Real-time Assistance Matters?

#1 First Contact Resolution

#2 Agent’s Knowledge

#3 Agent’s Attitude

What Customers Care About Most | NTT 2020 Global Customer Experience Benchmarking Report

While there are many agent “productivity” tools, there is not a single tool designed to help agents on-the-job, in real-time, when they handle complex customer requests.

Learn why agent assist is a game-changer for modern contact centers drowning in complexity.

How to Save the Modern Contact Center Using
Real-time Assistance

How Jacada Delivers Real-time Assistance?

Trusted by contact centers in Fortune 500 enterprises, only Jacada packs the power of the best conversational AI, contact center RPA and next best action guidance to make every agent your best agent.

Assist Assist customers and agents in multiple modalities at once with AI and RPA
Understand Understand customer intent with conversational AI and other insights in real-time
Automate Rapidly integrate your disparate tech stack, and automate tasks, processes, and conversations

What are you looking for?

Contact Center Automation

Our Agent Assist and Customer Assist products are powered by Jacada Interact, the only low-code automation platform purpose-built for contact centers. Come see what’s so special about it.

Customer Stories

Check out our customer stories and see how you can future-proof your CX with contact center automation. We’re here to make contact center complexity a thing of the past.

Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of Workforce Engagement Management beyond traditional agent management functions…Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes.

The customer service specialist. Jacada is enabling business process improvement for its clients through intelligent customer engagement solutions that combine automation, AI, and analytics -- the HFS’ Triple-A Trifecta...Jacada customers tout the flexible and customizable nature of its products. They also appreciate its specialized focus on CX and the benefit of RPA coupled with conversational AI for smarter bots particularly for self service.

Jacada’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.