When is a customer service chatbot more than a chatbot? When it communicates naturally with customer service AI. Chatbots in customer service—the two seem to go hand in hand. Yet despite their prevalence, today’s customer service chatbot has...
You’re all in on conversation intelligence. You’ve talked to your fellow sales leaders. You know the main benefits of recording, transcribing, and analyzing sales calls. And now, you’re ready to evaluate solutions to find the one that’s...
Customer churn is a serious problem for service providers. While telecommunication and cable companies have made great progress in reducing churn over the last couple of decades, churn is once again on the rise. Even a single basis point increase...
Buyer-centric sales is already old news. You may have buyer personas and target customer profiles. But what you really need to get your prospects to buy is an understanding of their state of mind and circumstances. Gartner calls this “Customer...
As a SaaS company in today’s market, you have to move fast to stay ahead. But moving fast, does not mean moving with haste. Take for example our recent acquisitions of Red Box and Hexagone. They happened to close within a few weeks of each other,...
From exciting, new applications to electrifying tech innovations, the twin fields of artificial intelligence and automation are evolving every day. If you missed the latest developments making the news, we have you covered. Here’s a quick recap of...
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