One platform for every conversation.

Revolutionize the way you communicate by harnessing the power of AI and automation.

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Reimagine the way you communicate

The Uniphore X-Platform harnesses the power of every conversation to help you understand and connect with customers. Drive engagement and empower workforce performance. And along the way, create exceptional experiences that builds trust, and drives business outcomes.

The Uniphore X Platform brings together next-generation AI and automation into a single platform to optimize your company’s most important asset: conversations.

AI and Automation
for the Contact Center

Conversational AI

Listen and understand

Advanced NLU
Proprietary ASR
Machine Learning
Pre-built AI Models

Emotion AI

Respond with empathy

Computer Vision
Sentiment Analysis
Tonal Analysis
Emotion Detection

Intuitive Journey Designer

Omnichannel

Emotional Intelligence
for Sales Teams

Knowledge AI

Share
information

Cognitive Search
Semantic Understanding
Knowledge Extraction
Contextual AI

Automation

Take action
Fulfill promises

Guided Workflows
Desktop Automation
Promise Tracking
Promise Fulfillment

Intuitive Journey Designer

Omnichannel

Advanced NLU
Proprietary ASR
Machine Learning
Pre-built AI Models

Computer Vision
Sentiment Analysis
Tonal Analysis
Emotion Detection

Cognitive Search
Semantic Understanding
Knowledge Extraction
Contextual AI

Guided Workflows
Desktop Automation
Promise Tracking
Promise Fulfillment

Conversational AI

Understand Every Interaction

Transform the customer experience with next-generation conversational AI technology.

Accurate intent recognition and entity extraction

Identify intent within the context of the conversation to understand, engage, and guide customers through every touchpoint in their journey.

Emotion AI

Engage Meaningfully

Understand the emotional context driving conversations, so you can connect with customers in new and meaningful ways.

Sentiment and Tonal Analysis

Analyze sentiment and tone in real time to identify critical moments in a conversation and take appropriate action.

Knowledge AI

Simplify Knowledge Discovery

Unify the wealth of information from across data sources—knowledge bases, web pages, documents and more—for a single source of truth powered by AI.

Real-Time Data Extraction and Intelligent Search

Ingest, classify, and extract knowledge in real time using semantic understanding to produce the latest, most accurate information.

Automation

Offload Repetitive Tasks

Boost operational efficiency and reduce human errors with robotic process automation capabilities built into the X platform.

Intelligent Automation

Trigger the completion of tasks and backend processes for end-to-end automation that’s truly hassle free.

X-Designer

Create exceptional experiences without a single line of code. Uniphore’s unified conversation designer features an intuitive, visual interface to build once and deploy across channels and solutions.