This Is Jacada.
Jacada is the leading provider of contact center automation software. Our RPA powered Agent Assist helps every agent sell and serve like your best agents. Our AI powered Visual IVR is a multimodal virtual agent that helps customers with effortless customer service.
We love to beat the $#!t out of complexity wherever it hides in the contact center — have been doing just that for years, and we want to help you assist your customers and contact center agents in real-time.
How to Save the Modern Contact Center Using Real-time Assistance
The Jacada Promise
Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.
Contact Center Automation Manifesto
for Each Modality
Moments that Matter
The Contact Center Automation Manifesto
Why we lead with an assistance-first approach to automating the contact center, and you should too…
What Experts Say About Jacada
Get Started Today
Boost self-service adoption with real-time customer assistance
Battle contact center complexity with real-time agent assistance
How We Help Our Customer Heroes?
It’s not easy to break free of contact center complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.
Dead Serious Expertise You Can Count On
Quirky Sense of Humor You Can Almost Tolerate
Automate Customer Interactions Across The Customer Lifecycle
Acquire & Onboard
Billing & Payments
Trust & Security
Disputes & Claims
How Clients Partner With Jacada
Here are clues from our heroes.
Start with unburdening your employees who are dealing with complexities in your contact center every day.
Or, simplify your omnichannel customer service for customers who tend to abandon your digital journey.
The paths tend to converge very quickly.
Our Journey with Our Clients
Results You Can Count On
Agent Onboarding Time
Average Handle Time
First Contact Resolution