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This is Jacada.

Jacada is a customer service automation company that builds software designed to future-proof your customer experience with robotic automation and artificial intelligence.

With Jacada's one of a kind robot factory, you can automate your customer interactions, conversations and related processes across the entire customer lifecycle to deliver an effortless customer service experience.


You can put an end to complexity in customer service. We can help.

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There's a better way to serve...

You’re probably working very hard to deliver an effortless customer service experience. Let’s face it. Your CX stack is only getting richer, more diverse, and more disconnected.

Learn about the better way to serve.

The Customer Service Automation Manifesto

Harmonize & Elevate

Low Code Automation to Harmonize Silos and Elevate CX.

Intelligent
Self-Service

Boost Self-Service and NPS on Any Channel and Any Modality.

Employee
Engagement

Guide and Assist the Customer Service Workforce.

High Business
Agility

Design and Change Rapidly. Improve Relentlessly.

10X
Change

Reimagine with the Power of Automation.

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What Experts Say About Jacada

Customer Service revolves around conversations about processes. In automating customer service, Jacada takes a holistic approach to automate conversations and processes, helping clients hyperautomate their customer experience.

How We Help Our Heroes

It’s not easy to break free of customer service complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.

Dead Serious Expertise You Can Count On...

 

...and a Quirky Sense of Humor You Can Almost Tolerate

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We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face

Allison Garretson, Senior Vice President of Operations & Customer Experience

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How To Partner with Jacada on Customer Service?

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Here are clues from our heroes. Depending on what’s the burning platform at your organization today, start with unburdening your employees who are dealing with your customer service complexity every day, or, simplifying your service experience for your customers. The paths tend to converge very quickly.

Low Code Customer Service Automation

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Robotic Automation and AI are forecasted to be the go-to model to future-proof your CX.

2019 CX Benchmark Report

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Automate Customer Interactions Across The Customer Lifecycle

onboard
Acquire & Onboard
billingpayments
Billing & Payments
username
Trust & Security
inquiry
Account Management
appts
Appointments
service
Disputes & Claims
purchase
Repurchase
orderstatus
Order Management
techsupport
Tech Support
Crawl, Walk & Run to Drive 10X Change with Customer Service Automation Software.


Why Rip and Replace, When You Can Harmonize & Elevate?

Results You Can Count On

>0%
Reduction in Customer Effort
>0%
Improvement in Self-Service Rates
>0%
Customer Satisfaction
>0%
Reduction in Average Handle Time
>0%
Improvement in First Contact Resolution
>0%
Reduction in Training Time
0%
Dedication to your Success as a leading Customer Service Provider

Time to rescue your customers from complexity and become a hero.
Let's get started.

Bots for Customers

Bots for Customers

Embrace Multiexperience.
Engage Your Customers Where They Are.

Bots for Employees

Bots for Employees

Unburden Your Employees with Bots that Guide, Automate, Assist & Unify their Workspace.