This Is Jacada.

Jacada is the leading provider of contact center automation software. Our RPA powered Agent Assist helps every agent sell and serve like your best agents. Our AI powered Visual IVR is a multimodal virtual agent that helps customers with effortless customer service.

We love to beat the $#!t out of complexity wherever it hides in the contact center — have been doing just that for years, and we want to help you assist your customers and contact center agents in real-time.

How to Save the Modern Contact Center Using Real-time Assistance

The Jacada Promise

There are numerous AI and RPA vendors you deal with, and they may promise the moon and more – which perhaps explains why only 5.7% of businesses* report high net promoter scores for their CX automaton solutions. (*NTT Global Customer Experience Benchmark 2020)

Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.

We cannot solve a problem by using the same kind of thinking we used when we created them.

Albert Einstein

Contact Center Automation Manifesto

Start With the User Experience

Not

the AI or Automation
Technology

Streamline Complex Customer Interactions

Not

Only Simple
Interactions

Understand What Customers Mean

Not

Only What
They Say

Harmonize and Elevate Systems

Not

Rip and
Replace Them

Automate the Flow of Knowledge

Not

Only the Flow of Data
and Processes

Build on AI middleware

Not

Human
Middleware

Build Multimodal Experiences

Not

Siloed Experiences
for Each Modality

Assist Employees During Customer Interactions

Not

Only Before or After
Moments that Matter

The Contact Center Automation Manifesto

Why we lead with an assistance-first approach to automating the contact center, and you should too…

Start with the user experience, not the AI or automation technology

Streamline complex customer interactions, not only simple interactions

Understand what customers mean, not only what they say

Harmonize and elevate systems, not rip and replace them

Automate the flow of knowledge, not only the flow of data and processes

Build on AI Middleware, not Human Middleware

Build multimodal experiences, not siloed experiences for each modality

Assist employees during customer interactions, not only before or after moments that matter

What Experts Say About Jacada

Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of Workforce Engagement Management beyond traditional agent management functions…Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes

Jacada’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.

The customer service specialist. Jacada is enabling business process improvement for its clients through intelligent customer engagement solutions that combine automation, AI, and analytics -- the HFS’ Triple-A Trifecta...Jacada customers tout the flexible and customizable nature of its products. They also appreciate its specialized focus on CX and the benefit of RPA coupled with conversational AI for smarter bots particularly for self service.

Get Started Today

Automate your contact center #LIKEABOSS and assist customers and contact center agents in real-time with the power of AI and RPA.

Customer Assist

Boost self-service adoption with real-time customer assistance

Agent Assist

Battle contact center complexity with real-time agent assistance

How We Help Our Customer Heroes?

It’s not easy to break free of contact center complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.

Dead Serious Expertise You Can Count On

Quirky Sense of Humor You Can Almost Tolerate

We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face.