9
Dec
Masterclass Series for Intelligent Automation Planners
Survive and Thrive in 2021 With an Employee-First Automation Strategy
This Is Jacada.
Jacada is the leading provider of contact center automation software. Our RPA powered Agent Assist helps every agent sell and serve like your best agents. Our AI powered Visual IVR is a multimodal virtual agent that helps customers with effortless customer service.
We love to beat the $#!t out of complexity wherever it hides in the contact center — have been doing just that for years, and we want to help you assist your customers and contact center agents in real-time.
How to Save the Modern Contact Center Using Real-time Assistance
The Jacada Promise
Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.
The Contact Center Automation Manifesto
Why we lead with an assistance-first approach to automating the contact center, and you should too…
What Experts Say About Jacada






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How We Help Our Customer Heroes?
It’s not easy to break free of contact center complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.
Dead Serious Expertise You Can Count On
Quirky Sense of Humor You Can Almost Tolerate


Automate Customer Interactions Across The Customer Lifecycle
Acquire & Onboard
Billing & Payments
Trust & Security
Account Management
Appointments
Disputes & Claims
Repurchase
Order Management
Tech Support
How Clients Partner With Jacada
Here are clues from our heroes.
Start with unburdening your employees who are dealing with complexities in your contact center every day.
Or, simplify your omnichannel customer service for customers who tend to abandon your digital journey.
The paths tend to converge very quickly.
Our Journey with Our Clients
Results You Can Count On
Customer Effort
Self-Service Rates
Satisfaction
Agent Onboarding Time
Error Rate
First Contact Resolution
Handle Time
CX Success