We Are Jacada.
We are the leading provider of contact center automation software. We make automation amazing for your customers and your contact center agents by helping them rise above enterprise silos, disconnected channels and disparate processes.
Customer Operations leaders at Fortune 1000 companies trust Jacada during CX moments that matter.
Business analysts and developers use our low code automation platform to rapidly build AI and RPA powered experiences that launch in weeks and yield ROI in a few months.
How to Save the Modern Contact Center Using
Real-time Agent Assist
The Jacada Promise
Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.
Contact Center Automation Manifesto
for Each Modality
Moments that Matter
What Experts Say About Jacada
Get Started Today
Boost self-service adoption with real-time customer assistance
Battle contact center complexity with real-time agent assistance
How We Help Our Customer Heroes?
It’s not easy to break free of contact center complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.
Dead Serious Expertise You Can Count On
Quirky Sense of Humor To Get Through Tough Times
Automate Customer Interactions Across The Customer Lifecycle
Acquire & Onboard
Billing & Payments
Trust & Security
Disputes & Claims
Results You Can Count On
Agent Onboarding Time
Average Handle Time
First Contact Resolution