We Are Jacada.

We are the leading provider of contact center automation software. We make automation amazing for your customers and your contact center agents by helping them rise above enterprise silos, disconnected channels and disparate processes.

Customer Operations leaders at Fortune 1000 companies trust Jacada during CX moments that matter.

Business analysts and developers use our low code automation platform to rapidly build AI and RPA powered experiences that launch in weeks and yield ROI in a few months.

How to Save the Modern Contact Center Using
Real-time Agent Assist

The Jacada Promise

There are numerous AI and RPA vendors you deal with, and they may promise the moon and more – which perhaps explains why only 5.7% of businesses* report high net promoter scores for their CX automaton solutions. (*NTT Global Customer Experience Benchmark 2020)

Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.

We cannot solve our problems with the same thinking we used when we created them.
Albert Einstein

Contact Center Automation Manifesto

1
Start With the User Experience
Not
the AI or Automation
Technology
2
Streamline Complex Customer Interactions
Not
Only Simple
Interactions
3
Understand What Customers Mean
Not
Only What
They Say
6
Harmonize and Elevate Systems
Not
Rip and
Replace Them
5
Automate the Flow of Knowledge
Not
Only the Flow of Data
and Processes
4
Build on AI Middleware
Not
Human
Middleware
7
Build Multimodal Experiences
Not
Siloed Experiences
for Each Modality
8
Assist Employees During Customer Interactions
Not
Only Before or After
Moments that Matter

What Experts Say About Jacada

Get Started Today

Automate your contact center #LIKEABOSS and assist customers and contact center agents in real-time with the power of AI and RPA.
Customer Assist

Boost self-service adoption with real-time customer assistance

Agent Assist

Battle contact center complexity with real-time agent assistance

How We Help Our Customer Heroes?

It’s not easy to break free of contact center complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.

Dead Serious Expertise You Can Count On
Quirky Sense of Humor To Get Through Tough Times
We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face.​
Allison Garretson
Senior Vice President of Operations & Customer Experience.​

Automate Customer Interactions Across The Customer Lifecycle

Acquire & Onboard
Billing & Payments
Trust & Security
Account Management
Appointments
Disputes & Claims
Repurchase
Order Management
Tech Support

Results You Can Count On

Reduction in
Customer Effort
Improvement in
Self-Service Rates
Customer
Satisfaction
Reduction in
Agent Onboarding Time
Reduction in
Error Rate
Reduction in
Average Handle Time
Improvement in
First Contact Resolution
Dedication to your
CX Success