Masterclass Series for Intelligent Automation Planners

Survive and Thrive in 2021 With an Employee-First Automation Strategy

This Is Jacada.

Jacada is the leading provider of contact center automation software.  Our RPA powered Agent Assist helps every agent sell and serve like your best agents. Our AI powered Visual IVR is a multimodal virtual agent that helps customers with effortless customer service.

We love to beat the $#!t out of complexity wherever it hides in the contact center — have been doing just that for years, and we want to help you assist your customers and contact center agents in real-time.

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How to Save the Modern Contact Center Using Real-time Assistance

The Jacada Promise

There are numerous AI and RPA vendors you deal with, and they may promise the moon and more – which perhaps explains why only 5.7% of businesses* report high net promoter scores for their CX automaton solutions. (*NTT Global Customer Experience Benchmark 2020)

Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.

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We cannot solve a problem by using the same kind of thinking we used when we created them.
Albert Einstein

The Contact Center Automation Manifesto

Why we lead with an assistance-first approach to automating the contact center, and you should too…
1
Start with the user experience, not the AI or automation technology
2
Streamline complex customer interactions, not only simple interactions
3
Understand what customers mean, not only what they say
4
Harmonize and elevate systems, not rip and replace them
5
Automate the flow of knowledge, not only the flow of data and processes
6
Build on AI Middleware, not Human Middleware
7
Build multimodal experiences, not siloed experiences for each modality
8
Assist employees during customer interactions, not only before or after moments that matter

What Experts Say About Jacada

Get Started Today

Automate your contact center #LIKEABOSS and assist customers and contact center agents in real-time with the power of AI and RPA.
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Customer Assist

Boost self-service adoption with real-time customer assistance

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Agent Assist

Battle contact center complexity with real-time agent assistance

How We Help Our Customer Heroes?

It’s not easy to break free of contact center complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.

Dead Serious Expertise You Can Count On
Quirky Sense of Humor You Can Almost Tolerate
quote
We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face.​
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Allison Garretson
Senior Vice President of Operations & Customer Experience.​

Automate Customer Interactions Across The Customer Lifecycle

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Acquire & Onboard
billingpayments
Billing & Payments
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Trust & Security
inquiry
Account Management
appts
Appointments
service
Disputes & Claims
purchase
Repurchase
orderstatus
Order Management
techsupport
Tech Support

How Clients Partner With Jacada

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Here are clues from our heroes.

Start with unburdening your employees who are dealing with complexities in your contact center every day.

Or, simplify your omnichannel customer service for customers who tend to abandon your digital journey.

The paths tend to converge very quickly.

Our Journey with Our Clients

Results You Can Count On

progress 50 1
Reduction in
Customer Effort
progress 35 1
Improvement in
Self-Service Rates
progress 95 1
Customer
Satisfaction
progress 75 1
Reduction in
Agent Onboarding Time
progress 90
Reduction in
Error Rate
progress 35 1
Improvement in
First Contact Resolution
progress 20 1
Reduction in Average
Handle Time
progress 100
Dedication to your
CX Success