This is Jacada.
Jacada is a customer service automation company that builds software designed to future-proof your customer experience with robotic automation and artificial intelligence.
With Jacada's one of a kind robot factory, you can automate your customer interactions, conversations and related processes across the entire customer lifecycle to deliver an effortless customer service experience.
You can put an end to complexity in customer service. We can help.
There's a better way to serve...
You’re probably working very hard to deliver an effortless customer service experience. Let’s face it. Your CX stack is only getting richer, more diverse, and more disconnected.
Learn about the better way to serve.
The Customer Service Automation Manifesto
Harmonize & Elevate
Low Code Automation to Harmonize Silos and Elevate CX.
Boost Self-Service and NPS on Any Channel and Any Modality.
Guide and Assist the Customer Service Workforce.
Design and Change Rapidly. Improve Relentlessly.
Reimagine with the Power of Automation.
What Experts Say About Jacada
How We Help Our Heroes
Dead Serious Expertise You Can Count On...
...and a Quirky Sense of Humor You Can Almost Tolerate
We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face
Allison Garretson, Senior Vice President of Operations & Customer Experience
How To Partner with Jacada on Customer Service?
Here are clues from our heroes. Depending on what’s the burning platform at your organization today, start with unburdening your employees who are dealing with your customer service complexity every day, or, simplifying your service experience for your customers. The paths tend to converge very quickly.
Low Code Customer Service Automation
Robotic Automation and AI are forecasted to be the go-to model to future-proof your CX.
2019 CX Benchmark Report
Automate Customer Interactions Across The Customer Lifecycle
Acquire & Onboard
Billing & Payments
Trust & Security
Disputes & Claims
Crawl, Walk & Run to Drive 10X Change with Customer Service Automation Software.
Why Rip and Replace, When You Can Harmonize & Elevate?
Results You Can Count On
Time to rescue your customers from complexity and become a hero.
Let's get started.
Bots for Customers
Engage Your Customers Where They Are.
Bots for Employees
Unburden Your Employees with Bots that Guide, Automate, Assist & Unify their Workspace.