This is Jacada.

Jacada is a customer service automation company that builds software designed to future-proof your customer experience with robotic automation and artificial intelligence.

With Jacada's one of a kind robot factory, you can automate your customer interactions, conversations and related processes across the entire customer lifecycle to deliver an effortless customer service experience.


You can put an end to complexity in customer service. We can help.

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There's a better way to serve...

You’re probably working very hard to deliver an effortless customer service experience. Let’s face it. Your CX stack is only getting richer, more diverse, and more disconnected.

Learn about the better way to serve.

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The Customer Service Automation Manifesto

Harmonize & Elevate

Low Code Automation to Harmonize Silos and Elevate CX.

Intelligent
Self-Service

Boost Self-Service and NPS on Any Channel and Any Modality.

Employee
Engagement

Guide and Assist the Customer Service Workforce.

High Business
Agility

Design and Change Rapidly. Improve Relentlessly.

10X
Change

Reimagine with the Power of Automation.

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What Experts Say About Jacada

Customer Service revolves around conversations about processes. In automating customer service, Jacada takes a holistic approach to automate conversations and processes, helping clients hyperautomate their customer experience.
Jacada is focused on enabling automation and optimization of processes across the customer service value chain. Its ability to combine RPA and conversational AI capabilities to deliver an integrated customer service automation solution is one of its key strengths.
Amardeep Modi,
Amardeep Modi,Practice Director
Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of Workforce Engagement Management beyond traditional agent management functions…Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes
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Gartner Disclaimer: This excerpt was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Jim Davies
Jim DaviesVP Analyst
Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.
Skand Bhargava
Skand BhargavaPractice Director
Jacada is enabling business process improvement for its clients through intelligent customer engagement solutions that combine automation, AI, and analytics -- the HFS’ Triple-A Trifecta.
Elena L. Christopher
Elena L. ChristopherSenior Vice President, Research
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How We Help Our Heroes

It’s not easy to break free of customer service complexity. To succeed, you need sage advice as well as a sense of humor from your partners. Jacadans have got you covered on both fronts.

Dead Serious Expertise You Can Count On...

 

...and a Quirky Sense of Humor You Can Almost Tolerate

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We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face

Allison Garretson, Senior Vice President of Operations & Customer Experience

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How To Partner with Jacada on Customer Service?

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Here are clues from our heroes. Depending on what’s the burning platform at your organization today, start with unburdening your employees who are dealing with your customer service complexity every day, or, simplifying your service experience for your customers. The paths tend to converge very quickly.

RPA powered Virtual Assistants for Employees
Multimodal Virtual Assistants for Customers
Multichannel, Omnichannel & Multiexperience
Hyperautomation of Customer Experience
Autonomous Customer Experience

Low Code Customer Service Automation

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Robotic Automation and AI are forecasted to be the go-to model to future-proof your CX.

2019 CX Benchmark Report

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Automate Customer Interactions Across The Customer Lifecycle

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Acquire & Onboard
billingpayments
Billing & Payments
username
Trust & Security
inquiry
Account Management
appts
Appointments
service
Disputes & Claims
purchase
Repurchase
orderstatus
Order Management
techsupport
Tech Support
Crawl, Walk & Run to Drive 10X Change with Customer Service Automation Software.


Why Rip and Replace, When You Can Harmonize & Elevate?

Results You Can Count On

>0%
Reduction in Customer Effort
>0%
Improvement in Self-Service Rates
>0%
Customer Satisfaction
>0%
Reduction in Average Handle Time
>0%
Improvement in First Contact Resolution
>0%
Reduction in Training Time
0%
Dedication to your Success as a leading Customer Service Provider

Time to rescue your customers from complexity and become a hero.
Let's get started.

Bots for Customers

Bots for Customers

Embrace Multiexperience.
Engage Your Customers Where They Are.

Choose Journey
Bots for Employees

Bots for Employees

Unburden Your Employees with Bots that Guide, Automate, Assist & Unify their Workspace.

Choose Journey