Title: What Is Robotic Process Automation For The Contact Centre? Why Is It Important To Customer Service Productivity?
Hosted by: Directors' Club
Find out how organisations are using Customer Service Robotic Process Automation to transform agent desktop environments, eliminate multichannel friction and support customers' end-to-end journeys, all while balancing automation and human relationships. Real case studies and results will be shared for you to quantify the business value of Customer Service RPA over traditional RPA technologies.
Key Discussion Points:
- Definition and first principles of Robotic Process Automation (RPA) in the context of the contact centre and customer service delivery
- The key features differentiating end-to-end customer service automation from its traditional back-office RPA counterparts
- The interplay between intelligent assistance, automation and human interaction in your RPA strategy
- Real-world use cases and ROI
Sales Director, UK&I and Nordics
EMEA Solutions Consulting Director