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Webinar Replay
Featured Expert:
 Richard Snow of Ventana Research

Learn how to redefine the agent desktop to deliver a superior customer experience in the contact center with Richard Snow of Ventana Research.

DISCUSSION POINTS:

Join a short 30 minutes Q&A session with Richard Snow of Ventana Research as he discusses how smart desktops efficiently support omnichannel engagements by improving agent and customer experiences.

Get Richard’s answers and current industry analysis on topics you need to know - including:
  • How to support multiple engagement channels by simplifying application complexity into a single unified agent desktop
  • How to provide instant and contextual agent guidance during the call to lower customer efforts
  • How to reduce customer effort and increase First Call Resolution (FCR) at every point of engagement
webinar impact of omnichannel richard snow ventana research