Providing a seamless, effortless approach to the consumer experience is becoming a necessity. Today’s customer may start an interaction with your company on the web, continue on the mobile and finish on the voice channel. In fact, they may desire to use multiple channels at the same time. Every one of those touch points presents a “moment of truth” where you can win or lose your customer.Join Jacada for this webinar as Kate Leggett of Forrester Research explores the growing trend of customers demanding access to your organization in an effortless way via multiple touch points, and also takes a look at the cost of not delivering an Omni-channel experience. Backed by informative research and interesting statistics, participants will learn about the latest trends in this exciting space. Download the slide deck here.