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During this webinar, we will demonstrate how healthcare payers can leverage customer engagement strategies from industries like retail and financial services to build a growing and loyal customer base. Download the slide deck here.

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Topics include:

  • Gaining a 360 view of the customer

  • Providing consistent customer service across all touch-points

  • Providing timely and relevant information to agents so that they can help customers

  • Managing the full customer service lifecycle

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