Webinar: Becoming Digital: Turk Telekom Shares How to Drive Self-Service Adoption
Webinar Featuring: Ahmed Furkan Gul and Özhan Teker, Digital Business Development Executives of Turk Telekom Despite the success of newly added digital channels, Turk Telekom was still receiving over 100 million calls a year! While the digital channels offer a promising customer experience, they still faced a number of challenges: · Call volume was not decreasing · People still sought human contact · Customers were suspicious of self-service · Increasing agent costs meant contending with longer calls became more expensive
Join Ahmed Furkan Gul and Özhan Teker, Digital Business Development Executives of Turk Telekom, as they discuss the innovative solution Turk Telekom selected to effectively resolve the above challenges by channel pivoting inbound phone calls into a digital self-service experience while improving self-service adoption. Ahmed and Özhan will share actual results and provide practical tips in this informative webinar.
Özhan Teker is a business-minded technology professional with more than 8 years experience in the digital and telecommunications sector. Özhan works as digital business development project manager in Türk Telekom and he posseses a solid track record for leading and motivating technical professionals in order to achive high levels of performance. As a project manager, Özhan has delivered a comprehensive Visual IVR project, that is being used by almost 600.000 users. Özhan holds a master degree in Telecommunications and a bachelor in IT & Communication Technology from Technical University of Denmark.
Ahmed Furkan Gul
Ahmed Furkan Gul currently works as Digital Business Development Manager at Turk Telekom Group. Turk Telekom Group is the incumbent, quad-play telecom operator in Turkey with 36M subscribers. As Digital Business Development Manager, his main responsibility is to generate new sources of revenue for Turk Telekom Group through new digital-oriented projects and initiatives.He is also responsible for accelerating Turk Telekom Group’s digital transformation process. He has valuable expertise and experience in several sectors such as telecommunications, IT, e-commerce, pharmaceutical, health, technological R&D and finance. Furkan received his B.Sc. from Worcester Polytechnic Institute (WPI) in Electrical and Computer Engineering. He also studied Management and Entrepreneurship at the same university. Furkan also has a M.Sc. degree in Financial Economics and Quantitative Finance from Istanbul Bilgi University and a M.A. in ICT Law again from Istanbul Bilgi University. Furkan is currently a PhD candidate in strategy and management at Yeditepe University.