Title: Introducing Multi-Modal Experiences within Interact (Webinar Replay)
Presented by: J. Richard J. Garrett, Director Solutions Consulting - EMEA & APAC, Jacada
Jacada Partner Program "Members Only" Webinar
As a Jacada partner, you will no doubt be positioning Jacada Interact for multi-modal experiences. Learn how Jacada Interact can enable your customers to blend speech and digital to simplify customer service interactions.
Adding a digital component to speech initiated self-service interactions opens up possibilities for transactions never thought possible on speech alone and allows enterprises to offer digital assistance at a point where the customer seems to need additional assistance on the speech application.
- Key benefits of the multi-modal approach
- Identifying use cases where multi-modal would provide a self-service boost
- How to build multi-modal interactions within Interact