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Title: How To Reduce Inbound Call Volume
Hosted by Call Centre Helper; Presented by Rich Garrett of Jacada & Phil Anderson of The Forum

In this webinar replay we look at how to drive adoption of your self-service assets to lower inbound call volume.

How to reduce incound calls - webinar jacada
 

Discussed Topics:

  • Driving self-service adoption
  • Increasing call containment
  • Providing an effortless and personal customer experience
  • Voice and digital channels
  • Natural language with traditional flow-driven approaches
  • Agent desktop automation

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