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Webinar Replay
Title: 5 Ways Intelligent Automation Optimizes Customer AND Agent Experience

Making Agent Experience a Priority in a Customer-Focused World

webinar replay 5waysHeader
 

Lori Bocklund from Strategic Contact and Scott Merritt from Jacada discuss how to unburden your agents with intelligent automation technologies, and in return, optimize agent and customer experience:

  1. Industry insights into the current and future agent engagement landscape
  2. Latest trends in intelligent automation technologies for the contact center and their impact on interactions
  3. Five best practices you can pursue to optimize your agent and customer experience

Download the PDF here
Contact Center Challenges & Priorities Survey 2020
Infographic

Meet Your Presenters:

lori bocklund

Lori Bocklund
President - Strategic Contact, Inc.
Strategic Contact
scott merritt

Scott Merritt
Vice President of Automation and Marketing
Jacada