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Title: What Is Robotic Process Automation For The Contact Centre? Why Is It Important To Customer Service Productivity?
Hosted by: Directors' Club

 

Find out how organisations are using Customer Service Robotic Process Automation to transform agent desktop environments, eliminate multichannel friction and support customers' end-to-end journeys, all while balancing automation and human relationships. Real case studies and results will be shared for you to quantify the business value of Customer Service RPA over traditional RPA technologies.

webinarmarch31319
 

Title: Reselling Customer Service Automation with Jacada: Becoming an RPA Partner
Presented by: Jacada

 

Watch a 30 minutes informational webinar on becoming a Jacada reseller of end-to-end customer service automation in your region. Find out why becoming a Jacada partner will allow you to help organizations increase revenue while reducing operational costs and improving employee and customer experiences.  

webinarFeb272019
 

Title: DEMO WEBCAST Smart Agent Assistant:  Automation With A Human Touch From Within The Agent’s Desktop
Hosted by: CRMXChange
Presented by: Jacada

 

Watch this demo to see the Smart Agent Assistant, an RPA bot within the desktop that is working side by side with the call center agent. Amplify productivity with instant access to the right information and processes, shorten handle times through automation, and enable the agent to focus on the customer instead of the system. 

webinarFeb152019
 

Title: Can RPA Scale? Moving Beyond the Hype
6 Reasons RPA is not scaling and what WE all need to do about it!

Scott Merritt, VP Global Head of Automation, breaks through the RPA hype to explore 6 common RPA myths that continue to impact an organizations ability to turn RPA POCs into an enterprise RPA program that scales:

webinarNov72018
 

Title: Contact Center Automation Made Robust with Customer Service RPA
Technology Innovation Demo Webcast
Hosted by: CRMXchange; Presented by Jacada

Contact Centers are not the typical "low hanging fruits" for enterprise automation, often characterized by high diversity and high complexity – both known automation killers. However, new technologies are changing this, making Customer Service Robotic Process Automation (Customer Service RPA) a viable option.

webinarJuly723018 650x366
 

Title: What Makes an Exceptional Customer Service Bot? You Ask, Experts Answer!
Featuring guest speaker, Nicolas De Kouchkovsky, Intelligent Assistant and Bot Market Specialist, Former Genesys CMO.
Webinar Replay

Webinar 4 3 2018 03
 

Title: Customer Delight - Live Demonstrations of Breakthrough Innovations - Tech Tank
Hosted by: CRMXchange
Presented by: Jacada, UJET, NICE

The customer experience/contact center industry is a space where constant progress is the norm, making it an overwhelming task to keep track of the latest innovations. Get an inside look at emerging solutions that are already having a significant impact on the marketplace. Attendees will view demonstrations of the most advanced contact center technologies and see how they can help resolve ongoing issues.

Webinar 4 19 2018
 

Title: How To Boost Agent Productivity & Contact Centre Efficiency
View Webinar Replay
Hosted by: Call Centre Helper
Presented by: Martin Jukes of Mpathy Plus and Graeme Gilovitz of Jacada

Boosting productivity is not a question of just working harder, it’s all about working smarter. In this webinar we looked at ways that you can boost agent productivity and contact centre efficiency.

Webinar 3 22 2018 03
 

Title: How To Reduce Inbound Call Volume
Hosted by Call Centre Helper; Presented by Rich Garrett of Jacada & Phil Anderson of The Forum

In this webinar replay we look at how to drive adoption of your self-service assets to lower inbound call volume.

How to reduce incound calls - webinar jacada
 

Title: Exploring the CX Dichotomy: Improving the Customer Experience While Reducing Costs
Hosted by the Contact Center Network Group (CCNG); Presented by Chris du Toit, CMO, Jacada

Delivering an outstanding Customer Experience while maintaining or reducing costs is a dichotomy – On the one hand you’re under pressure to improve both self-service and contact center efficiency, and on the other hand you have a mandate to improve the customer experience across a number of metrics such as NPS and more. These goals are seemingly at odds and makes your role as a CX practitioner all the more difficult.

webinarNov2017 650x366 v2 
 

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