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According to Forrester, 40% of consumers have a high willingness, and ability, to shift spend. It only takes a single experience for the empowered customer to stay or leave the company. In 2017, says Forrester, one-third of businesses will shift to customer-obsessed operations and effectively compete on the basis of experiences. Delivering outstanding customer experiences means delivering great self-service assets.
Introducing the Jacada Contact Hub - the industry’s first Digital Routing Engine to drive digital adoption and lower inbound call volume by right channeling customers to the proper digital channel. Engage your customers where they are - whether it’s an inbound digital session, a voice inquiry, or a proactive outbound alert.
Jacada will demonstrate how digital routing, virtual assistance and outbound engagement can be accomplished, using a single platform to provide a continuous and personalized customer experience.
Learn how the following capabilities, geared to drive digital adoption and improve the customer’s experience, are easily performed with the Jacada Contact Hub:
- Pivot voice calls into a personalized, self-service interaction.
- Engage website visitors with a Virtual Agent to fully assist and resolve the inquiry there and then.
- Send proactive notifications to lower inbound call volume.
2017 is the year to get closer to your digital customer – are you up to the challenge?