Webinar Replay
Title: How To Combat High Call Volume During Times of High Anxiety

Learn how to battle customer service complexity with agility and empathy

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Webinar Replay
Title: 5 Ways Intelligent Automation Optimizes Customer AND Agent Experience

Making Agent Experience a Priority in a Customer-Focused World

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Title: Self-Service 2.0: Turbocharge your Stalling Digital Strategy


Title: How To Create “Super-Agents” By Giving Each Human A Robot Smart-Assistant
Hosted by:UK Director's Club
Presented by:Scott Merritt, VP Automation, Jacada


Title: AI and RPA – Transforming Customer Service - Tech Tank
Hosted by: 
Presented by:

  • Karen Inbar, Solution Marketing, NICE
  • Michael Haisten, Principal Consultant, Intelligent Self-Service Solutions, Jacada

Title: Customer Service Automation: Driving Efficiency in the Contact Center
Hosted by: The Institute of Robotic Process Automation & AI (IRPA & AI)


In Customer Service, automation is key in reducing costs but only if the technology works in tandem with the human counterpart to tackle increasingly complex customer interactions. Done right, RPA in customer service will increase operational efficiency while improving customer and employee experiences. Watch this webinar to learn more about Customer Service RPA.


Title: What Is Robotic Process Automation For The Contact Centre? Why Is It Important To Customer Service Productivity?
Hosted by: Directors' Club


Find out how organisations are using Customer Service Robotic Process Automation to transform agent desktop environments, eliminate multichannel friction and support customers' end-to-end journeys, all while balancing automation and human relationships. Real case studies and results will be shared for you to quantify the business value of Customer Service RPA over traditional RPA technologies.


Title: Reselling Customer Service Automation with Jacada: Becoming an RPA Partner
Presented by: Jacada


Watch a 30 minutes informational webinar on becoming a Jacada reseller of end-to-end customer service automation in your region. Find out why becoming a Jacada partner will allow you to help organizations increase revenue while reducing operational costs and improving employee and customer experiences.  


Title: DEMO WEBCAST Smart Agent Assistant:  Automation With A Human Touch From Within The Agent’s Desktop
Hosted by: CRMXChange
Presented by: Jacada


Watch this demo to see the Smart Agent Assistant, an RPA bot within the desktop that is working side by side with the call center agent. Amplify productivity with instant access to the right information and processes, shorten handle times through automation, and enable the agent to focus on the customer instead of the system. 


Title: Can RPA Scale? Moving Beyond the Hype
6 Reasons RPA is not scaling and what WE all need to do about it!

Scott Merritt, VP Global Head of Automation, breaks through the RPA hype to explore 6 common RPA myths that continue to impact an organizations ability to turn RPA POCs into an enterprise RPA program that scales: