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Title: Contact Center Automation: How Customer Service RPA is Shaping the Industry
Date: Wednesday, June 27 at 1PM EST
With Guest Speaker: Craig Le Clair, Vice President and Principal Analyst, Forrester Research

Join Jacada and guest speaker, Craig Le Clair of Forrester Research, for a live webinar analyzing industry trends, challenges and proven solutions in contact center automation. Specific case studies will be shared to demonstrate how leading contact centers are already driving substantial value from automation.

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Title: Customer Delight - Live Demonstrations of Breakthrough Innovations - Tech Tank
Hosted by: CRMXchange
Presented by: Jacada, UJET, NICE

The customer experience/contact center industry is a space where constant progress is the norm, making it an overwhelming task to keep track of the latest innovations. Get an inside look at emerging solutions that are already having a significant impact on the marketplace. Attendees will view demonstrations of the most advanced contact center technologies and see how they can help resolve ongoing issues.

Webinar 4 19 2018
 

Title: How To Reduce Inbound Call Volume
Hosted by Call Centre Helper; Presented by Rich Garrett of Jacada & Phil Anderson of The Forum

In this webinar replay we look at how to drive adoption of your self-service assets to lower inbound call volume.

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Title: Exploring the CX Dichotomy: Improving the Customer Experience While Reducing Costs
Hosted by the Contact Center Network Group (CCNG); Presented by Chris du Toit, CMO, Jacada

Delivering an outstanding Customer Experience while maintaining or reducing costs is a dichotomy – On the one hand you’re under pressure to improve both self-service and contact center efficiency, and on the other hand you have a mandate to improve the customer experience across a number of metrics such as NPS and more. These goals are seemingly at odds and makes your role as a CX practitioner all the more difficult.

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