Title: Winner’s Webinar: UK National Innovation Award 2017 For Digital Self-Service
Hosted by the Directors’ Club United Kingdom
On May 23rd Jacada won the live final for the Digital Self-Service category of the UK National Innovation Awards 2017.
In this webinar replay Jacada will provide insight into how callers can be diverted to digital self-service without negative impact on their customer experience.
Find out how to:
- Eliminate customer’s reluctance to self-serve
- Drive adoption of your self-serve assets to lower inbound call volume by a minimum of 10%
- Utilize Virtual Agent technology on the digital AND voice channel to learn customer intent and improve the self-service experience.
