Webinar Replay: Jacada Masterclass on the ROI of AI & RPA

Why is AI Failing to Deliver Great CX

Join the Interactive Workshop to
Nail the ROI of AI & RPA

Thursday, May 27th 2021 at 2 PM ET

Kumaran headshot
Kumaran Shanmuhan

Global Head of Solutions

leonard headshot
Leonard Boyd

Sr. Account Executive

Webinar Replay

Only 5.7% of AI and Robotics users say that their customers rate their CX highly on the NPS scale. Overall, only 12.1% of businesses receive high NPS ratings though 81.9% recognize CX as a differentiator.

| 2020 Global Customer Experience Benchmark

Interactive ROI Workshop to Close the AI - CX Performance Gap

Not another webinar…

Explore the 13 pitfalls you should avoid as you leverage AI and RPA for your customer experience. Walk away with a personalized blueprint after playing with our interactive ROI wizard.


Access our web based
interactive ROI wizard


Answer simple questions and find out how you should automate your CX


Walk away with a personalized guide to automate your CX #likeaboss

And, of course, our ROI wonks will be there to guide you through the entire workshop experience.

How to Nail the ROI of AI & RPA

Walk away with the Ultimate Guide for CX Automation:

  • 7 Reasons Why Customers Quit Self-Service
  • 6 Types of Interactions Agents Struggle With
  • 14 Customer Case Studies to Inspire Your CX Automation
  • Calculate Your Own ROI for AI Powered CX
  • Blueprint for CX and Contact Center Automation

Who Should Attend:

  • Customer Experience Planning, Strategy & Execution Pros
  • Contact Center Operations & Workforce Management Pros
  • Conversational AI & Intelligent Automation Pros
  • COOs, CIOs, CTOs and Digital Transformation Pros

Presenters | Workshop Guides

Kumaran headshot

Kumaran Shanmuhan

Global Head of Solutions

Kumaran is responsible for value engineering at Jacada. With over 17 years of consulting and hands-on change management experience, Kumaran’s passionate about the interplay between customer experience and automation. He is excited to share earned secrets on how an antifragile (more on this during the workshop) business case planner can help you harness the power of automation and thrive in the new normal.

leonard headshot

Leonard Boyd

Senior Account Executive

LB has spent the last 20 years in enterprise software sales focused primarily on voice of the customer, enterprise feedback management, business intelligence, and customer engagement solutions. His background also includes an 11 year career with American Airlines where he specialized in contact center management and specialized technology project roles. Lastly, LB started his work life in the United States Air Force working in Logistics.

About Us

Jacada is the leading provider of contact center automation software that is powered by AI and RPA. Contact center leaders around the world trust our low code automation platform to assist customers and agents during moments that matter.

Contact Us

+1 (770) 352-1300
11560 Great Oaks Way, Suite 200
Alpharetta, GA 30022

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