Webinar Replay: Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

What Makes an Exceptional Customer Service Bot? You Ask, Experts Answer!

What Makes an Exceptional Customer Service Bot? You Ask, Experts Answer!

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Title: What Makes an Exceptional Customer Service Bot? You Ask, Experts Answer!
Featuring guest speaker, Nicolas De Kouchkovsky, Intelligent Assistant and Bot Market Specialist, Former Genesys CMO.
Webinar Replay

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Watch our panel of experts in an interative Q&A webinar addressing questions from the audience on chatbots, Virtual Customer Assistant (VCA), and Artificial Intelligence (AI) solutions. Get answers to the following questions and more:

  • How have chat bots changed over the last few years and how will they change in the future?
  • What is the most common mistake made when deploying a chatbot for customer service
  • How are chatbots able to automate complex customer service interactions?
  • And much more!

Meet the Panel

nicolas headshot 300x300 Nicolas De Kouchkovsky
Author with Opus Research of Intelligent Assistance and Bot Market landscape
Founder & Principal of CaCube Consulting
Former Genysys CMO

kumaran headshot circleKumaran Shanmuhan
Vice President of Solutions, Jacada

michael headshotMichael Haisten
Senior Solutions Consultant, Jacada

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