Learn how to offer instant, contextual guidance during the call so that your agents always know the next best action, can easily troubleshoot problems, avoid legal problems and get the most out of each call.
Join us for a discussion covering:
· New developments in Agent Guidance technology
· How to keep your agents from “sounding” scripted
· How to create complex scripts with easy drag and drop, rather than code
See a demonstration of the latest in technolgoy in Interaction Design, with a designer created for Business Users. Learn how to create effortless crosschannel interactions. Learn about analytics and reporting features that allow you to deliver an improved Customer Experience through understanding any pitfalls that your customers may face during their journey.
