Webinar: Visual IVR: Speech Friend Or Foe?

Webinar: Visual IVR: Speech Friend or Foe?

Endre Cseley

Reap all the benefits of your current Speech solution without Going Over Budget – Use a visualized solution to complement your existing speech infrastructure.

Learn How To:

Extend your Existing IVR technology – Visualize existing IVR menus, easily accessible by customers and personalized with real time customer data, anytime, anywhere, from any device.

Enable a warm and seamless transition to the contact center, chat or call back – enable in-context handling of calls and no need for repeated information.

Drive efficiencies – Decreased AHT & higher FCR as the visual experience significantly shortens call times and keeps customers happy and satisfied across all touch points.

Who Should View?

Senior Level VPs and Directors who are accountable for Customer Care

CIOs who desire financial improvements from enhanced call center operations

CTOs who are tasked with preserving existing IVR investments

IVR managers seeking to simplify the user experience

Marketing VP’s who need to provide an improved customer experience

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Webinar: Visual IVR: Speech Friend or Foe?

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