View this Jacada webinar as we demonstrate the positive ROI that you will receive by creating a Visual IVR from your traditional IVR. Converting your existing IVR into a Visual IVR is a sensible investment that also yields a better customer experience for your customers.
Attendees learned:
• How to calculate the ROI of creating a Visual IVR
• How to avoid “zero-outs”
• How to leverage IVR on the mobile channel
• How to preserve your existing IVR investment
• How to lower telephony and IVR costs
The webinar was given in two versions.
- The first goes in depth to calculate the ROI of implementing a Visual IVR
- The second gives an introduction to Visual IVR with a demonstration of Visual IVR used on a website
