Webinar Replay: Masterclass Series on Conversational AI & CX Design

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Webinar: The Inner Circle Guide to Omnichannel

Webinar: The Inner Circle Guide to Omnichannel

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Webinar Replay
Featured Expert: 
Steve Morrell, a leading expert on the global contact centre industry and founder of ContactBabel

Join Steve Morrell and Jacada in a webinar to discuss how improving your omnichannel strategy can ensure seamless and contextual transitions and significantly improve customer experience.Supported by the Jacada-sponsored report “The Inner Circle Guide to Omnichannel”, the webinar will investigate:

  • Why your customers aren’t using their channels of choice
  • Where is robotic process automation most relevant?
  • How to bridge the channel gap between digital and voice with Visual IVR
  • The three C’s of omnichannel: consistency, continuity, and choice

Attendees will receive a complimentary ContactBabel report following the webinar.


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