Find out how to automate the otherwise manual and time consuming process of looking up tickets in your ticketing system.
Integrate your ticketing or CRM system with your ACD softphone. Enable your agents to quickly get a “screen-pop” and automate the initial sequence of navigation and data retrieval needed to start every call.
Results: Shave off 20 seconds or more of every call, improve agent productivity, and ensure happier customers.
View the webinar below to learn:
- How the start of the call is inherently inefficient and what it’s costing you
- How to easily save 20 seconds off each call
- How to integrate your ticketing or CRM system to your screen-pop
- How to do all of this with no code changes to your applications!