Webinar Replay: Reduce Billing Inquiry Calls, Increase Customer Satisfaction
Watch a fast paced webinar replay on how Visual IVR addresses the number one customer service pain in the Utility vertical – high billing calls.
Key discussion points:
- Fact: 3 out of 4 calls are billing and payment related
- Current pains: Limited self-service for voice calls, no continuity to contact center, excessive call times
- High billing solution overview
- Benefits: Inbound call volume reduction, shorter calls, improved customer experience
- Results: ROI within 4 to 8 months