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Webinar: Reduce Billing Inquiry Calls, Increase Customer Satisfaction

Webinar: Reduce Billing Inquiry Calls, Increase Customer Satisfaction

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Webinar Replay: Reduce Billing Inquiry Calls, Increase Customer Satisfaction

Watch a fast paced webinar replay on how Visual IVR addresses the number one customer service pain in the Utility vertical – high billing calls.

Key discussion points:

  • Fact: 3 out of 4 calls are billing and payment related
  • Current pains: Limited self-service for voice calls, no continuity to contact center, excessive call times
  • High billing solution overview
  • Benefits: Inbound call volume reduction, shorter calls, improved customer experience
  • Results: ROI within 4 to 8 months

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