Visual IVR for Utilities
Jacada has a solution for customer service executives in the utilities industry that are familiar with these challenges:
- Our website has self-service, but customers continue to call our contact center
- We have optimized our IVR, but struggle to improve call containment
- Most of our calls are basic inquiries about billing
- Call volume continues to increase despite the above efforts
View this webinar as we demonstrate how we help reduce your contact center call volume for billing inquiries and other major call types.