Featured Expert: Charlotte Davies, former Ovum Healthcare Analyst
Successful self-service for health plan members improves call deflection and empowers the customer with a positive experience.
Self-service drives cost reduction, but it can do so much more. Self-service should be member centric – personalized and intelligently blended with assisted service where needed. Such an experience has a higher success rate which helps reduce costs.
Join Charlotte Davies, former Ovum Healthcare Analyst, and Jacada for a webinar discussing leading trends and technologies supporting the importance of delivering a personalized self-service experience for members and providers in the healthcare sector.
Key discussion points:
- How to quickly offer a personalized and connected experience to your members
- How to seamlessly blend self service with agent assisted service across the digital channels
- How personalization can work in engaging the entire membership community from Millennials to Seniors