Featured Expert: Sheila McGee-Smith, McGee-Smith Analytics
Learn techniques for providing a more efficient and competitive agent experience through digital transformation strategies
DISCUSSION POINTS:
Sheila McGee-Smith, Founder and Principal Analyst of McGee-Smith Analytics will introduce you to the ways and techniques of providing a more efficient and competitive agent experience, how to reduce customer effort, and develop strategies for digital transformation.
Who Should Attend?
- CTO’s and CIO’s embarking on digital transformation initiatives
- VP or Directors of Customer Care or Customer Experience
- Contact Center Professionals
- CFO’s interested in cost saving measures
