Webinar Replay: Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

Webinar: People First – Omnichannel for Customers and Agents

Webinar: People First – Omnichannel for Customers and Agents

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Featured Expert: Sheila McGee-Smith, McGee-Smith Analytics

Learn techniques for providing a more efficient and competitive agent experience through digital transformation strategies

DISCUSSION POINTS:

Sheila McGee-Smith, Founder and Principal Analyst of McGee-Smith Analytics will introduce you to the ways and techniques of providing a more efficient and competitive agent experience, how to reduce customer effort, and develop strategies for digital transformation.
Who Should Attend?

  • CTO’s and CIO’s embarking on digital transformation initiatives
  • VP or Directors of Customer Care or Customer Experience
  • Contact Center Professionals
  • CFO’s interested in cost saving measures

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