Webinar: People First – Omnichannel for Customers and Agents

Featured Expert: Sheila McGee-Smith, McGee-Smith Analytics

Learn techniques for providing a more efficient and competitive agent experience through digital transformation strategies

DISCUSSION POINTS:

Sheila McGee-Smith, Founder and Principal Analyst of McGee-Smith Analytics will introduce you to the ways and techniques of providing a more efficient and competitive agent experience, how to reduce customer effort, and develop strategies for digital transformation.
Who Should Attend?

• CTO’s and CIO’s embarking on digital transformation initiatives
• VP or Directors of Customer Care or Customer Experience
• Contact Center Professionals
• CFO’s interested in cost saving measures