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Webinar: How to Engage and Retain Customers

Webinar: How to Engage and Retain Customers

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During this webinar, we will demonstrate how healthcare payers can leverage customer engagement strategies from industries like retail and financial services to build a growing and loyal customer base. Download the slide deck here.

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Topics include:

  • Gaining a 360 view of the customer
  • Providing consistent customer service across all touch-points
  • Providing timely and relevant information to agents so that they can help customers
  • Managing the full customer service lifecycle

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