See how to make your agents shine and your customers happy by enabling a natural conversation between them.
Don’t let the secret out!
What sounds natural is actually a well planned call flow that naturally adjusts to the conversation.
View the video below. A copy of the presentation slide decks are available here.
The Webinar will take you behind the scenes of Dynamic Scripting, where you will learn how to:
- Quickly create, modify, test, and deploy call center scripts
- Utilize a visual Drag & Drop tool for script creations
- Integrate customer’s data & preferences, in real time, to your call center scripts
- Use customer input to define call flow path
- Create scripting that is only there when the agent needs it.
- Update back-end systems in real time
Presented by Jacada Solutions Consultant