WalkMe and Jacada team up to demonstrate how technologies like Jacada’s Visual IVR and WalkMe’s Guidance can generate instant benefits such as:
- Simplifying the website experience for your customers.
- Delivering Immediate & Contextual guidance at the exact moment of need.
- Enhancing the traditional IVR Experience by providing a VISUAL IVR menu for customers trying to contact you.
- Enabling seamless continuity from the visual IVR transaction to the call center.
- Lowering agent training time and attrition rates.
- Reduce the overall customer service costs and improve the customer experience.
