Featured Expert: Steve Morrell, a leading expert on the global contact center industry and founder of ContactBabel
Join Steve Morrell and Jacada in a webinar to discuss how improving your omnichannel strategy can ensure seamless and contextual transitions and significantly improve customer experience. Supported by the Jacada-sponsored report “The Inner Circle Guide to Omnichannel”, the webinar will investigate:
- Why your customers aren’t using their channels of choice
- Where is the robotic process automation most relevant?
- How to bridge the channel gap between digital and voice with Visual IVR
- The three C’s of omnichannel: consistency, continuity, and choice
Attendees will receive a complimentary ContactBabel report following the webinar.