- Jacada Multichannel Agent Desktop is designed as a lightweight multichannel agent desktop alternative for the current Avaya EMC platform
- Enabling agents to simultaneously manage multiple customers from multiple EMC channels on one, convenient desktop with multichannel and multi-context support
- Multichannel (Voice, Email, Chat, Fax)/multi-context features and integration overview
- Benefits: High usability, productive agents, quick and low cost implementation due to thin client solution, competitive against Cisco or Genesys offerings, easier to sell
View the webinar replay below.