Webinar Replay: Make Every Agent Your Best Agent

How to Cut Call Center Agent Onboarding Time in Half

Webinar: Jacada Multichannel Agent Desktop – Filling the EMC Gap

Webinar: Jacada Multichannel Agent Desktop – Filling the EMC Gap

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Learn how the new Jacada Multichannel Agent Desktop enhances Avaya EMC
  • Jacada Multichannel Agent Desktop is designed as a lightweight multichannel agent desktop alternative for the current Avaya EMC platform
  • Enabling agents to simultaneously manage multiple customers from multiple EMC channels on one, convenient desktop with multichannel and multi-context support
  • Multichannel (Voice, Email, Chat, Fax)/multi-context features and integration overview
  • Benefits: High usability, productive agents, quick and low cost implementation due to thin client solution, competitive against Cisco or Genesys offerings, easier to sell

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