Webinar Replay: Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

“Add Self Service to your Mobile App in 15 minutes” using Jacada Mobile Agent

“Add Self Service to your Mobile App in 15 minutes” using Jacada Mobile Agent

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Mobile devices are becoming the largest engagement channel for customers, and most businesses are woefully underprepared. With unprecedented growth in mobile device adoption, customers expect to reach an organization anytime and from anywhere. The new mobile self-service channel offers organizations an unprecedented opportunity to provide an improved self-service experience, reduce inbound call volume, and capture one of the largest growing demographics: Mobile Customers

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Designed to improve customer self service, Jacada Mobile Agent reduces inbound call volume by offering sophisticated self-service capabilities to users of smart phones and mobile devices.

JMA is a multi-tier customer experience software suite, consisting of the Smartphone application used by the end consumer, a Development Environment for quickly building customer interactions, and the Server for managing the interaction and automating routines on the Agent Desktop.

Jacada Mobile Agent enables business users to quickly create and offer rich self-service capabilities to users of smart phones and mobile devices. Jacada Mobile Agent is the only mobile service platform that reduces in-bound call volume, reduces average handle time, and enables business agility through easy to use tools and rapid deployment processes.

In this Webinar you will see Gideon Hollander build a mobile customer self service flow and publish it to a mobile device, demonstrating both the power and ease-of-use of the Jacada Mobile Agent product suite.

WHAT WAS LEARNED?

Attendees where shown how to:

  • Rapidly build mobile customer self service flows
  • Add mobile customer care to their existing mobile App
  • Download their own trial edition to start building mobile self service flows
WHO ATTENDED?

This event benefited Contact Center Professionals such as:

  • Senior Level VPs and Directors who are accountable for strategic planning and alignment.
  • Contact Center Managers responsible for operational and tactical plans.
  • Marketers responsible for mobile applications and mobile self service.
  • Analysts who want to stay abreast of new contact center technologies.
  • CIOs who desire financial improvements from enhanced call center operations.
  • CTOs who require integration of call center processes with other internal departments.

Marketers responsible for mobile applications and mobile self service

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