Mobile devices are becoming the largest engagement channel for customers, and most businesses are woefully underprepared. With unprecedented growth in mobile device adoption, customers expect to reach an organization anytime and from anywhere. The new mobile self-service channel offers organizations an unprecedented opportunity to provide an improved self-service experience, reduce inbound call volume, and capture one of the largest growing demographics: Mobile Customers
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Designed to improve customer self service, Jacada Mobile Agent reduces inbound call volume by offering sophisticated self-service capabilities to users of smart phones and mobile devices.
JMA is a multi-tier customer experience software suite, consisting of the Smartphone application used by the end consumer, a Development Environment for quickly building customer interactions, and the Server for managing the interaction and automating routines on the Agent Desktop.
Jacada Mobile Agent enables business users to quickly create and offer rich self-service capabilities to users of smart phones and mobile devices. Jacada Mobile Agent is the only mobile service platform that reduces in-bound call volume, reduces average handle time, and enables business agility through easy to use tools and rapid deployment processes.
In this Webinar you will see Gideon Hollander build a mobile customer self service flow and publish it to a mobile device, demonstrating both the power and ease-of-use of the Jacada Mobile Agent product suite.
|WHAT WAS LEARNED?|
Attendees where shown how to:
This event benefited Contact Center Professionals such as:
Marketers responsible for mobile applications and mobile self service