Download the webinar slides here.
• About the importance of delivering a good customer experience
• Why delivering a good customer experience presents a challenging opportunity
• How to embrace the new mobile channel
• How to embrace new channels without delivering a fragmented customer experience
This event benefited Contact Center Professionals such as:
• Senior Level VPs and Directors who are accountable for strategic planning and alignment.
• Marketers responsible for mobile applications and mobile self service.
• Analysts who want to stay abreast of new contact center technologies.
• CIOs who desire financial improvements from enhanced call center operations.
• CTOs who require integration of call center processes with other internal departments.