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Webinar: Powering Up Your Digital Channels

Webinar: Powering Up Your Digital Channels

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Webinar Replay:
Powering Up Your Digital Channels: How Utility Customer Experiences Are Changing with Visual IVR

A seamless and digital customer experience is becoming the only way for Public Utilities to differentiate from their competitors. In fact, Gartner predicts that by 2017 87% of firms will compete primarily on customer experience.

While customers strongly prefer digital channels, it is just that: a preference. Far too often the digital experience or self-service interaction fails the user, requiring them to reach out for traditional assisted service: The phone.

Despite going digital, companies in the Public Utility sector are still reporting these challenges:

  • High call volume
  • People still seeking human contact
  • Customers suspicious of self-service
  • Increasing agent costs
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    Join Jacada to find out how innovative solutions like Visual IVR resolve the above challenges by channel pivoting inbound phone calls into a digital self-service experience while improving self-service adoption and lowering inbound call volume.

     

    Powering Up Your Digital Channels:

    How Utility Customer Experiences Are Changing with Visual IVR

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