How to Cut Call Center Agent Onboarding Time in Half

and Make Every Agent Your Best Agent

August 25th  | 11 AM EDT | 4 PM BST

Brian Cantor

Leading CX Industry Analyst
Contact Center Week

Kumaran Shanmuhan

CX & Automation Consulting Leader
Jacada

Webinar Replay

Live Demo Featuring
10 Ways to Simplify Agent Onboarding With AI & RPA

Embed learning in the flow of activities that employees and the enterprise perform to deliver their outcomes. People learn the most at the moment of need, and when training occurs in small units called microbursts, embedded within everyday work activities.
| Gartner

It’s challenging to train, onboard, and retain talent in the contact center today.

Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores.

Live Agent Assist Demos and Case Studies Showing:
  • How to Train and Onboard Your Agents in the New Normal Without Relying on Knowledge Management
  • How to Arm Your Agents With the 10 Superpowers that Reduce AHT and Boost NPS
  • How to Coach Your Agents to Become Your Best Agents Without Traditional QM and PM
  • How to Go Beyond FCR and Avoid the Next Issue
Who Should Attend:
  • Customer Experience Planning, Strategy & Execution Pros
  • Contact Center Operations & Workforce Management Pros
  • Conversational AI & Intelligent Automation Pros
  • COOs, CIOs, CTOs and Digital Transformation Pros

Panelists

cantor

Brian Cantor

Leading CX Industry Analyst
Contact Center Week

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media. Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. He also enjoys delivering on-site customer experience training and consulting for Fortune 500 organizations.

kumaran-350x350

Kumaran Shanmuhan

Global Head of Solutions
Jacada

Kumaran is responsible for solutions consulting at Jacada. With over 18 years of consulting and hands-on change management experience, Kumaran’s passionate about automation’s role in defining the future of work and the future of customer experience. He is excited to share earned secrets on how to automate the knowledge work done in contact centers.

About Us

Jacada is the leading provider of contact center automation software that is powered by AI and RPA. Contact center leaders around the world trust our low code automation platform to assist customers and agents during moments that matter.

Contact Us

+1 (770) 352-1300
11560 Great Oaks Way, Suite 200
Alpharetta, GA 30022

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