Talking, texting, or tapping… every modality has its limitations.
That’s why we’ve created a multimodal virtual agent. Now, your customers can tap, text and talk to get more done, with little effort.
Michael is Jacada’s Principal Consultant for Customer Service AI. He loves applying both technology and psychology to solve business challenges including improving customer experiences and driving digital adoption in the customer service arena. He’s developed a unique perspective having spent 8 years leading self-service and channel strategy within a customer care organization and 8 years helping customers of technology companies like Jacada.
Global Head of Solutions
Kumaran is responsible for solutions and marketing at Jacada. With over 18 years of product and consulting experience, Kumaran’s passionate about the interplay between customer experience and automation. Having seen first-hand the challenges of defining and executing on digital transformation programs, Kumaran’s eager to share earned secrets and compare notes to help you chart an antifragile path forward.
Jacada is the leading provider of contact center automation software that is powered by AI and RPA. Contact center leaders around the world trust our low code automation platform to assist customers and agents during moments that matter.