Please watch the webinar replay to learn how to leverage the Interactive Intelligence platform with Jacada’s Omnichannel solution to drive big savings and win amazing CX results
DISCUSSION POINTS:
- Key benefits to leveraging the Interactive Intelligent platform with Jacada’s Omnichannel solution
- How Jacada’s Self Service offering drove millions in savings for a Fortune 500 company.
- How to increase self-service adoption and containment rate by over 10%
- How to reduce Average Handling Time
- How to ensure a seamless and contextual transition of information from mobile to your website and/or to the call center
- How to significantly improve customer experience
