Title: Everything You Ever Wanted to Know About Visual IVR – You Ask, Experts Answer!
Attend a Q&A Webinar featuring guest speaker, Martin Hill-Wilson, customer engagement strategist and Founder of Brainfood Consulting
Grill our panel of experts on your burning questions related to Visual IVR and digital customer experience. Submit your question today!
Find out how companies are using Visual IVR to channel pivot expensive voice calls into a personalized digital self-service experience resulting in call reduction by at least 10%.
About the Presenters
|Martin Hill-Wilson, Founder, Brainfood Consulting
Martin is a customer engagement and beyond silo business strategist. He is also an author, international keynote speaker and chair. Brainfood Consulting delivers a range of master classes and interventions. Current topics include seeding empowered service cultures, designing an intelligent omni-channel ecosystem, using intelligent assistance & bots for digital engagement, reinventing service for social, mobile consumers. All targeted at delivering disruptive service innovation. Martin is also a founding member of Beyond Silos – a group of specialist practitioners offering design and delivery service for embedding customer hubs – ‘the only way to thrive in a digital economy’..
|Chris du Toit, CMO, Jacada
As Chief Marketing Officer, Chris’ responsibilities at Jacada include global Go-To-Market strategy, corporate positioning, and marketing strategy and campaigns. Chris has over 20 years of experience in product management, marketing and software development having held several senior leadership positions. Before joining Jacada, Chris founded a successful software consulting company providing large scale software systems to Fortune 500 companies. Outside of work, Chris enjoys app development, automated trading algorithms and provides pro-bono legal services. Chris is also the author of “Brand Activism, Inc.” which profiles the rise of corporate influence. Chris holds a BS Computer Science from Rhodes University, a JD from Concord Law School and is admitted to practice in the State Bar of California.
|Dylon Mills, Product Marketing Director, Jacada
Dylon Mills is the Product Marketing Director for Jacada. As such, Dylon’s main responsibilities are to strategize, create and deliver content for Jacada’s product portfolio that align with the global Go-To-Market strategy, corporate positioning, and marketing campaigns. He spends most of his days learning of new strategies and methods for improving the interactions between customers and the organizations they interact with. More specifically, Dylon is interested in how the evolution of digital resources can positively impact customer support experiences as well as the organizations bottom line. Dylon’s prior work experience includes Product Management at one of the top Fortune 500 Technology companies, Symantec Corporation. Dylon holds a BS Consumer Economics from the University of Georgia.