Title: Customer Delight – Live Demonstrations of Breakthrough Innovations – Tech Tank
Hosted by: CRMXchange
Presented by: Jacada, UJET, NICE
The customer experience/contact center industry is a space where constant progress is the norm, making it an overwhelming task to keep track of the latest innovations. Get an inside look at emerging solutions that are already having a significant impact on the marketplace. Attendees will view demonstrations of the most advanced contact center technologies and see how they can help resolve ongoing issues.
Jacada will overview the Jacada bot framework approach and demonstrate how to build and implement Intelligent Assistant bots, both for customers and for customer service agents, without the need for coding.
UJET will showcase how an integrated voice and chat platform can deliver personalized, on-demand as well as multi-channel interactions in context while combining ease of use, flexibility, and scalability… all while delivering immediate ROI.
NICE’s Adaptive Performance Management solution is supercharging employee engagement. View the Adaptive Insights capability, which delivers proactive identification of an agent’s strengths and weaknesses, with immediate optimization recommendations.