CEO Q&As Followed by CX Automation Demos

Rescue the Modern Contact Center With

Best of Breed AI & RPA

Featuring demos of contact center RPA and best of breed AI from Google and IBM Watson.

10 AM ET on Wednesday, March 17th 2021.

Laurent Philonenko

CEO at Servion

Yochai Rozenblat

CEO at Jacada

Webinar Replay

Only 5.7% of AI and Robotics users say that their customers rate their CX highly on the NPS scale. Overall, only 12.1% of businesses receive high NPS ratings though 81.9% recognize CX as a differentiator.

| 2020 Global Customer Experience Benchmark

Close the AI - CX Performance Gap

The modern contact center is drowning in complexity. You know that simply taking your contact center to the cloud or sprinkling some AI or RPA is not going to make the difference. So, what’s to give?

Join contact center industry veterans Yochai and Laurent, CEOs of Jacada and Servion, as they unravel ways to close the gap between customer expectations and the promise of artificial intelligence.

Live Product Demo Spotlight:
  • Intelligent Virtual Agents Assist Customers and Agents
  • Best of Breed AI Powered by Google Contact Center AI and IBM Watson
  • Contact Center RPA Powered by Jacada
  • Low Code Contact Center Automation Powered by Jacada

Key Takeaways:

  • Best of Breed AI In Your Contact Center
  • Robotic Desktop Automation Powers Agent Assist
  • Top 5 Benefits of Low Code Contact Center Middleware
  • Crawl, Walk & Run: Scale Your Contact Center Transformation
Who Should Attend:
  • Contact Center Operations & Workforce Management Pros
  • Conversational AI & Intelligent Automation Pros
  • Customer Experience Planning, Strategy & Execution Pros
  • COOs, CIOs, CTOs and Digital Transformation Pros

Laurent Philonenko

CEO at Servion


Yochai Rozenblat

CEO at Jacada

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