Jacada Masterclass Featuring a Panel of Experts

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Agent Assist

Bring your own questions and learn why Agent Assist is regarded as the Holy Grail of Contact Center Excellence. Walk away with the Definitive Guide on Agent Assist.

2021 Buzzword Alert: Agent Assist

The modern contact center is drowning in complexity.

Here comes a lifeline by the name of “Agent Assist”, to help agents in real-time using AI and RPA, so that every contact center agent may sell to, serve and save customers just like the best agent in your contact center.

Bring your own questions. Walk away with the most comprehensive Definitive Guide on Agent Assist.

Key Takeaways from the Definitive Guide on Agent Assist:
  • What is Agent Assist? What is it Not?
  • How is Agent Assist Different From Other Agent Tools?
  • What is the Business Case for Agent Assist?
  • What are the Top Use Cases for Agent Assist?
  • What are the Technology Considerations for Agent Assist?
  • How to Prepare for a Successful Agent Assist Implementation?
Who Attended:
  • Contact Center Operations & Workforce Management Pros
  • Conversational AI & Intelligent Automation Pros
  • Customer Experience Planning, Strategy & Execution Pros
  • COOs, CIOs, CTOs and Digital Transformation Pros

Kumaran Shanmuhan

Head of Solutions Consulting, Jacada


Scott Merritt

Global Head of Automation, Jacada

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