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Intelligent Assistant
Engage digital visitors with an improved self-service experience
Digital Routing
Drive digital adoption by right-channeling customers to the proper digital channel
DNI, DNIS, and TLAs
Track online activity and connect the digital session with the voice session
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Visual IVR (Mobile Engagement)
Engage voice callers on the digital channel with Visual IVR
Engagement Rooms
Add digital collaboration for your voice agents
Product Guidance
Guide customers through complex product or service selection
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Outbound Engagement
Proactive notifications lower inbound call volume
Transactional Self-Service
Turn information into action with transactional self-service
Context Store
Track customer interaction history across all channels to determine intent
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Agent Experience
Jacada Workspace
Drive agent efficiency and reduce handle time with the leading unified agent desktop
Jacada Robotic Process Automation
Automate routine tasks and eliminate manual data entry with robotic process automation
Jacada Agent Guidance
Guide agents through today's increasingly complex call types
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Contact Hub for Banking and Financial Services
Contact Hub for Healthcare Payers
Contact Hub for Telecommunication Companies
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Visual IVR for Cisco
Agent Desktop for Avaya EMC
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Videos and Demos
Visual IVR – Before and After Experience
Multichannel Desktop for Avaya EMC Platform
Visual IVR for Cisco
Agent Scripting and Next Best Action
Unified Desktop Agent - How it Works
Visual IVR
Visual IVR for Avaya
Visual IVR – Before and After Experience
Unified Desktop Agent Drag and Drop
How Automated Disposition Works
Rapid Design Environment for Creating Scripts
Agent Scripting in Technical Support Call Center
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Visual IVR – Before and After Experience
Visual IVR – Before and After Experience
