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Customer Assistant, Contextual Transfer to the Agent and the Jacada Interaction Designer
A customer books and adjusts travel plans while utilizing Jacada solutions
Featured Solutions:Mobile Experience, Collaboration with the Agent & Customer Assistant
A customer checks their cellular billing details, engages with a customer assistant, follows troubleshooting guidance and collaborates with an agent
Featured Solutions:Customer Assistant, Agent Assistant & Automation with Customer Service RPA
A customer disputes an unusually high bill with an automated Customer Assistant Chatbot, an agent engages with an Agent Assistant Chatbot and Customer Service Robotic Process Automation fulfils processes in the background.
Featured Solutions:Personalized Digital Self-Service, Customer Assistant, Agent Collaboration & Interaction Designer
A customer needs help with their roadside assistance plan and engages with a customer assistant to find personalized answers. Full context is transferred to a live agent who can provide additional assistance. Finally, we demonstrate how this entire interaction is easily developed using our interactions designer
Featured Solutions:Proactive Outreach, Customer Assistant, Seamless Escalation & Interaction Designer
Unexpected bad weather can cause havoc on travel plans. Fortunately, this customer can rest assured that Jacada Solutions have him covered
Featured Solutions:Before and After Jacada Solutions in a Real World Insurance Case Study
This is a long one but it’s worth it! See how a real-world insurance inquiry would take place before and after Jacada Solutions are implemented
Featured Solutions:Mobile Customer Assistant Option to Pivot Call
Provide your customers with the option to pivot a call to a personalized mobile digital experience
Featured Solutions:Customer Assistant on the Web
See an example of how a customer can engage with a Chatbot that has been applied to your website
Featured Solutions:A Demonstration of Jacada Visual IVR
A customer is interested in enrolling in autopay and utilizes a Chatbot to help with the process
Featured Solutions:Personalized Mobile Experience, Customer Assistant, Seamless Escalation to Assisted Service
Digital engagement on the voice channel. Customer views billing details, engages with a Chatbot and connects/collaborates with a live agent
Featured Solutions:Customer Service Robotic Process Automation (CS RPA) Explainer Video
An explanation of Robotic Process Automation for Customer Service
Featured Solutions:Unified Agent Desktop Explainer Video
See how a unified workspace for a call center agent can help improve and streamline the service provided
Featured Solution:Customer Assistant Explainer Video
What is a customer assistant? Learn more by watching this explainer video.
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