TECHNICAL SUPPORT ENGINEER
At Jacada, we help enterprises significantly reduce their customer service operations costs by deploying automation solutions and intelligent customer self-service. Our solutions enable organizations to deliver an autonomous customer experience, from guiding the contact center agents and automating their manual tasks to fully automated self-service for the customer interactions.
Provide technical support for Jacada products and deliver high-quality customer service to our customers. 2+ years of experience with customer-facing technical support (application, OS, or Networking). The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience. We are seeking a self-starter with a strong sense of ownership who thrives in a fast-paced, dynamic environment.