Contact Center Automation Demo Series

Make Every Agent Your Best Agent With Real-time Speech Analytics & RPA

WE'RE HIRING

FULL STACK DEVELOPER

About Jacada

At Jacada, we help enterprises significantly reduce their customer service operations costs by deploying automation solutions and intelligent customer self-service. Our solutions enable organizations to deliver an autonomous customer experience, from guiding the contact center agents and automating their manual tasks to fully automated self-service for the customer interactions.

The Role

We are currently seeking a Full Stack Developer (client and server-side experience) to help design, build, and implement innovative and intelligent assistance software solutions for call/contact centers. These solutions rely heavily on integration with existing core technologies across customer operations. Our ideal candidate will be familiar with the contact center industry and contribute towards delivering effective and intuitive customer solutions. The Full-Stack Developer will participate throughout the SLDC.

Professional Qualifications

Experience in an Agile/Scrum software development lifecycle.

Linux proficiency.

Required Qualifications:

2+ years as an application developer in an enterprise environment with common frameworks and a solid grasp of Responsive/Web (HTML, CSS) and backend application development.

2-4 years of experience with JavaScript frameworks and multiple standard UI libraries (preferably Angular, Ext, and Vue JS) for developing multipage and single-page applications.

1+ years of experience with SQL and NoSQL databases.

2+ years of experience with REST APIs (developing/consuming).

1+ years of experience with continuous integration & delivery tools (such as Jenkins, JIRA, Git-BitBucket, Maven)

Bonus Points

Experience in building and deploying large-scale enterprise-grade solutions.

Experience developing SaaS solutions in cloud environments (preferably AWS).

Containers (Docker, Kubernetes) and Orchestration.

Computer Telephony Integration (CTI).

Python, Shell, or PHP experience.

Contact/Call Center industry knowledge/experience.

Business Qualifications

Team player, professional attitude, leads by example, initiative and ownership of deliverables.

High-energy individual who can contribute to simultaneous projects.

Ability to work independently as necessary with minimal supervision.

Good communications and customer-facing skills.

Strong analytical and problem-solving skills.

Education

  • Bachelor’s degree in Computer Science, Engineering or equivalent work experience.

Travel Requirement

  • May require travel of up to 10% (likely Monday through Thursday) to client sites in North America (currently remote)

Apply Now!

Apply with resume by email to: [email protected]

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