What are the differences between Attended and Unattended automation?
- Endre Cseley
The difference between attended and unattended automation is mostly where the bot is going to be installed, and how it's going to interact with the user. With unattended automation more of a back office kind of RPA Robotic Process Automation is where the bot receives input, does what it needs to do, and returns an output. With an attended automation or front office automation, the bot sits along together with an agent and helps the agent. It either reacts to events that happen on the desktop or it gets requests on the desktop and performs them together with the agent. So basically lowering the effort and mistakes that agents perform on their desktops.