Thought Leadership

Thought Leadership
Video Playlist
1/21 videos
1
Why Customers Still Call Companies Despite Digital Channels - Oren Shefler
Why Customers Still Call Companies Despite Digital Channels - Oren Shefler
02:05
2
Why Customers Still Call Companies Despite Digital Channels
Why Customers Still Call Companies Despite Digital Channels
02:06
3
The Future of Customer Service
The Future of Customer Service
02:46
4
Surfacing a Knowledge Base with Visual IVR
Surfacing a Knowledge Base with Visual IVR
02:14
5
How To Drive Digital Engagement With Visual IVR
How To Drive Digital Engagement With Visual IVR
01:45
6
Bringing Voice Customers To Digital Interactions
Bringing Voice Customers To Digital Interactions
01:25
7
Customer Attention - What Do You Do With It? - Netflix case
Customer Attention - What Do You Do With It? - Netflix case
03:26
8
Attended Robotic Automation - Why So Many Failed Attempts
Attended Robotic Automation - Why So Many Failed Attempts
01:37
9
Robotic Process Automation explained
Robotic Process Automation explained
01:54
10
Robotic Process Automation - Industries that Benefit the most
Robotic Process Automation - Industries that Benefit the most
01:06
11
RPA - What hardware infrastructure is needed for Robotic Process Automation
RPA - What hardware infrastructure is needed for Robotic Process Automation
01:48
12
Robotic Automation - When underlying Applications Change
Robotic Automation - When underlying Applications Change
01:17
13
Robotic Automation Use Cases - What are the characteristics for RPA
Robotic Automation Use Cases - What are the characteristics for RPA
02:01
14
Robotic Desktop Automation - What are the benefits to customer service agents?
Robotic Desktop Automation - What are the benefits to customer service agents?
01:54
15
Screen scraping versus Robotic Process Automation - What is the difference?
Screen scraping versus Robotic Process Automation - What is the difference?
02:06
16
Robotic Process Automation - Past and Present
Robotic Process Automation - Past and Present
56
17
Attended and Unattended Automation - Differences in Robotic Process Automation
Attended and Unattended Automation - Differences in Robotic Process Automation
02:21
18
Jacada Demo - Customer Service Automation - Agility During Times of Crisis
Jacada Demo - Customer Service Automation - Agility During Times of Crisis
03:59
19
Interactive Voice Response System Marries Digital Interactions to Voice Interactions - Jacada
Interactive Voice Response System Marries Digital Interactions to Voice Interactions - Jacada
01:25
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Customer Service Automation Done Right

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