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Jacada Visual IVR and Humana Health Insurance

 

A compelling testimonial from Humana's Geeta Wilson, Vice President, Consumer Experience - Enterprise Transformation regarding their implementation of Jacada Visual IVR. The capability that Jacada provides Humana is the ability to rethink how they engage with consumers directly. That means that with text based messaging, they can leverage a way to help customers complete their task or answer their question. That is something that had been unavailable unless they had a digital download of an app or they went to the website. This is a quick instant way of helping consumers do what they want to do and meet them where they are.

Learn more about Visual IVR at www.Visual-IVR.com

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