Technology Partners

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. Millions of customers —including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. Amazon Web Services

Through a family of apps and services, Facebook is building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether creating new products or helping a small business expand its reach, Facebook are builders at heart constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Facebook

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling you to create exceptional customer experiences.

Collab is a European Multimedia Contact Center provider, fully based on IP architecture, with three products in its portfolio: OneContact, OneWorkforce and OnePBX. Founded in 2003 by a team with a solid experience in the contact center industry, Collab anticipated a technological revolution, which was made possible by new SIP/IP standards. With this strategy and R&D capabilities, Collab has gained customers and partners all over the world with references in key areas of Telecommunications, Banking, Healthcare and Government. Collab is majorly owned by Novabase, the major IT company in Portugal (2500 employees, 240 million € turnover in 2014).

Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.

Genesys is the global multi-channel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.

Google Cloud Platform (GCP), offered by Google, is a suite of cloud computing service. Alongside a set of management tools, it provides a series of modular cloud services including computing, data storage, data analytics and machine learning. Google Cloud Services

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 45,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.

Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio

Serenova is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. Serenova's award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience Serenova is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, Serenova supports a wide range of industries including financial, health care, insurance, retail, and high tech.

Headquartered in Fairfax, Virginia, Spectrum Systems was founded in 1986 to provide turnkey Office Automation solutions to government entities. After over 21 years of continuous growth, Spectrum now provides full system solutions, integration, implementation, and support to government, commercial and educational customers of all sizes.

IBM is a globally integrated innovation company, serving the needs of enterprises and institutions worldwide. The company seeks to be a partner in its clients' success by enabling their own capacity to innovate, so that they may differentiate themselves for competitive advantage in a globalized economy. IBM views enterprise innovation not only in terms of products and services, but across all dimensions of a business: its business processes, business model, management systems, culture and role in society. To help clients achieve growth, effectiveness, efficiency and the realization of greater value through innovation, IBM draws upon the world's leading systems, software and services capabilities.

Jacada is a certified member of the Avaya DevConnect Select Product Program (SPP). The SPP promotes innovative products that will help Avaya partners and resellers extend the value of their investment in Avaya’s network technology.