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Single, Simple, and Powerful

agentdesktopMultichannel
Agent Desktop
for Avaya EMC

scriptingInbound & Outbound
Scripting

vivrVisual IVR
for Avaya

 



Boost Your Avaya Platform Performance.



The Benefits of Jacada’s SPP certified solutions for you are:
  • A unified Agent Desktop for multiple platforms (Elite, EMC, QM, PDS, WFM) & highly flexible presentation layer.
  • Scripting solutions, agile and dynamic, enabling your elite agents to handle complex processes that require real- time guidance.
  • A visual IVR menu interface to your existing Voice IVR system. Accessible from web/mobile. Lowers “zero outs”, shortens calls and increases customer satisfaction.
    • Jacada solutions easily integrate with your exiting Avaya platforms. Not costly rip and replace.
    • Jacada solutions work with your existing desktop application and tie into the existing Avaya telephony infrastructure.
    • Instant savings by: Reduced AHT, Increased FCR, and reduced IT costs with simplified deployment and maintenance.
Watch how Jacada's SPP solutions can work for you...
Avaya Jacada Video 3
 



Jacada welcomes our new Avaya partners:

                    
         

 

 

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