Single, Simple, and Powerful
Featured Case Study: Major Retailer Transforms Customer Service With Jacada Integration and Automation Solution
- A unified Agent Desktop for multiple platforms (Elite, EMC, QM, PDS, WFM) & highly flexible presentation layer.
- Scripting solutions, agile and dynamic, enabling your elite agents to handle complex processes that require real- time guidance.
- A visual IVR menu interface to your existing Voice IVR system. Accessible from web/mobile. Lowers “zero outs”, shortens calls and increases customer satisfaction.
- Jacada solutions easily integrate with your exiting Avaya platforms. Not costly rip and replace.
- Jacada solutions work with your existing desktop application and tie into the existing Avaya telephony infrastructure.
- Instant savings by: Reduced AHT, Increased FCR, and reduced IT costs with simplified deployment and maintenance.